Privacy Policy — Solar Trust Power Solutions
Introduction
Solar Trust Power Solutions ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit gootuinverters.in or interact with our services.
Information We Collect
We collect information you provide directly and information collected automatically:
- Personal Details: name, email, phone, shipping address, billing address and order details when you place an order or contact us.
- Transaction Data: order history, payment confirmations (note: we do not store full card data; payment processing is handled by third-party gateways).
- Communications: messages you send to our support channels (email, WhatsApp) and any attachments (photos, videos of defects).
- Technical & Usage Data: IP address, device info, browser type, pages visited, referral source and cookies collected automatically.
How We Use Your Information
We use data to:
- Process orders, manage shipping, and handle returns/warranty claims.
- Provide customer support and respond to inquiries.
- Improve our website, products and services; analyse site usage.
- Send transactional communications (order confirmations, shipping updates) and, where permitted, promotional messages.
Cookies & Similar Technologies
We use cookies and similar technologies to personalise content, provide social media features, and analyse traffic. You can control cookies through your browser settings; however disabling certain cookies may affect site functionality.
Third-Party Services
We may share data with trusted third parties who help operate our website and provide services (payment processors, logistics partners, analytics providers). Notable services we use include:
- Google Analytics: for website analytics and performance measurement.
- Google AdSense: we may display ads via Google AdSense; this involves cookie-based advertising and ad personalization controlled by Google’s policies.
- Payment gateways and shipping carriers to complete transactions and deliveries.
These third parties have their own privacy policies; we recommend reviewing them. We do not sell your personal data to third parties.
Ads & Personalization
If we run advertising (including AdSense), ad networks may use cookies to deliver personalized ads. You can opt out of personalized ads via Google Ads Settings and other industry opt-out tools.
Data Retention
We retain personal data as long as necessary to fulfil the purposes in this policy, comply with legal obligations, resolve disputes and enforce our agreements. Order and transaction data may be retained for accounting and warranty purposes.
Security
We implement reasonable technical and organisational measures to protect personal data. However, no internet transmission is 100% secure — if you suspect a security breach, contact us immediately at info@gootuinverters.in.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, email info@gootuinverters.in with your request and sufficient details to verify your identity.
Children
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us at info@gootuinverters.in to have it removed.
Links to Other Sites
Our site may link to third-party websites. We are not responsible for their content or privacy practices. Review those sites' privacy policies before providing personal information.
International Transfers
Your information may be processed or stored where our service providers operate. When transfers occur, we use safeguards required by applicable law to protect your data.
Changes to This Policy
We may update this Privacy Policy periodically. The updated policy is effective when posted on the Site with the revised date. Continued use of the Site after changes indicates your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:
- Email: info@gootuinverters.in
- Phone / WhatsApp: 6260862296
- Office: 2/1, Chittod Complex, Zone-I, Maharana Pratap Nagar, Bhopal, MP 462011